BeeRoster support
Support is available for customer setup, rostering workflows, employee access, Xero connection, pay item syncing, readiness checks, and timesheet export troubleshooting.
Contact support
Email: support@beeroster.com.au
For urgent payroll preparation issues, include the business name, affected week, employee names involved, and a summary of the error shown in BeeRoster or Xero.
Useful details to include
- Your BeeRoster business name and site address.
- The page where the issue occurred.
- The week or date range involved.
- Any Xero tenant name, pay item, employee mapping, or readiness warning shown.
- Screenshots of the error if available, without sharing passwords, client secrets, or payroll-sensitive information unnecessarily.
Xero troubleshooting checklist
- Confirm the Xero connection status is active in BeeRoster.
- Run the Xero diagnostics connection test.
- Sync Xero pay items and resolve missing or duplicate earnings rate matches.
- Sync or confirm employee mappings before exporting timesheets.
- Run the readiness check for the relevant week before exporting.